Help and support

Preparing the report in four steps

1. Create an account and a company

Sign up, then add the company name, business ID and reporting year on the Company page.

2. Import your data

Import a CSV or Excel file or a text-based PDF invoice. The preview shows which columns the data goes to before anything is saved.

3. Review the rows

The material suggestion is an aid. Check the material, weight and use on every row. The glossary explains the terms.

4. Export and report

Download the report file and fill in the report yourself in your producer organisation's system (SPT customers in the Rinki extranet). The service does not submit the report for you.

Other useful things

Adding a row to the register by hand

Open Register and choose “+ Add row”. Fill in the row in the table: product code (or EAN), description, quantity (a whole number of pieces), packaging weight per piece in grams, material and use (consumer or business packaging). The kilograms are calculated automatically (pieces × grams). For 2026 also choose the period (1 Jan–11 Aug or 12 Aug–31 Dec). Changes are saved when you leave the field.

Adding a product to the catalogue

Open Products and years → Product catalogue. Enter a product code or a description (at least one), the material and the weight per piece in grams, and choose “Add product”. The catalogue holds only the product structure, no quantities: start a year from the catalogue to create the rows with quantity 0, then fill in the quantities in Register. You can also add a product by scanning its EAN code.

Supplier link (supplier portal)

With a supplier link you ask a supplier for the packaging materials and weights. The owner or an admin creates the link on Products and years → Supplier portal: enter the supplier's name, an optional message and pick the products to ask about from the catalogue, then choose “Create link”. Copy the link at once (it is not shown again) and send it to the supplier yourself; the service sends no email. The link is open for 30 days and you can close it at any time with “Close link”. The supplier needs no account: on the form they give each product's material, weight per piece, recyclability if known and notes, and can add other products. Answers change nothing until you review them: choose “Apply to the catalogue” or “Reject”.

Deadline reminders

You can ask for an e-mail reminder about the reporting deadline on the Company page. Reminders are off by default, and every message has an unsubscribe link.

Backup

The company owner can download all company data as one zip file (JSON, CSV, Excel and the original uploaded files) from the Company page.

Deleting data

The owner can delete the company data and their own account on the Company page. Download a backup first if you need the data later.

More help

Frequently asked questions · Glossary · Demo

When you write to support, tell us the company name and what you were doing. Never send passwords.

Status 17 October 2026. This content is not legal advice.