Frequently asked questions

No. PackTrack prepares your packaging data and produces a file that helps you fill in the report. You submit it yourself in the Rinki extranet (SPT customers). The file is shaped for the Rinki report; PackTrack does not produce a SumiOn-format file. PackTrack does not pay producer organisation fees either.

For SPT customers that report once a year the deadline is 31 January 2027 (Rinki, in Finnish). Sumi's annual reporters submit their 2026 kilograms by 31 January (Sumi, in Finnish). Check your own reporting cycle with your producer organisation.

Producer organisations must allow simplified reporting for producers placing less than 50 tonnes of packaging on the market per year (Government Decree 1029/2021, section 19 a, in Finnish). Under Rinki's instructions the light form may be used below 50,000 kg per year, and the limit applies per contract: in a combined contract the quantities of all companies in it are added together. The detailed form can always be used, and the forms have separate price lists. The choice cannot be changed after the form is submitted. PackTrack shows the estimated fee for both (Rinki 2025 instructions, in Finnish).

CSV and Excel files and text-based PDF files (such as invoices). Scanned images are not read. The sample file shows which columns PackTrack recognises.

€49 per company per year, excluding VAT. Finnish companies pay 25.5 % VAT (€61.50 in total). There is no trial; import and preview are free.

14-day money-back guarantee: if the service isn't right for you, we refund your first payment in full when you ask within 14 days at contact@aigen.fi. The guarantee covers the company's first subscription, not renewals (Terms, section 6).

Yes, any time in billing management. Cancellation takes effect at the end of the paid period, and exports keep working until then.

No. PackTrack is for businesses in Finland and other EU countries. Outside Finland a valid VAT ID is required.

Not necessarily. It is a suggestion, and every row is reviewed before export. The reporting company is responsible for the data it reports.

PackTrack is hosted and its data stored on EU servers (our hosting provider Replit). Other providers and their transfers are described on the subprocessors page. The providers we use are listed on the subprocessors page. See also the privacy notice.

Not yet. PackTrack prepares an annual report. According to Rinki, 2026 packaging data can also be reported quarterly (Rinki, in Finnish); quarterly reporters should split the rows into their periods themselves and check the deadlines with Rinki.